The INTTRA by e2open Global Services team, with offices in three continents, is dedicated to ensuring customers can successfully utilize the INTTRA Platform. With over 18 years supporting electronic booking transactions for the ocean shipping industry, INTTRA’s global coverage and comprehensive global support services will ensure your business is always in capable and experienced hands, no matter the challenge.
Global Support Services is Ready to Help
Available around the clock, the INTTRA Global Services team is ready to help. Need a new service integrated with your system? Adding carriers? Adding users? Our Global Services team is available in your preferred channel.
System Status:
See our real-time service status page.
Live Chat:
Connect online with an INTTRA representative in a real-time live chat.
Phone:
Connect online with an INTTRA representative in a real-time live chat.
Email:
Customers can submit their questions by sending an email to service@inttra.com.
Self Service:
Find the answers yourself with our guides and FAQ documents in our Tools and Guides section of the website.
Global Toll Free Directory:
Starting Jan 6, 2025, some of the numbers you previously dialed will no longer be in use.
Below is the updated list of numbers starting Dec 6, 2024.
Please also refer to https://www.e2open.com/global-support/ for more numbers supported by e2open (INTTRA Option 3, Option 1).
| Country | Phone | Languages | Times |
|---|---|---|---|
| Argentina | 800.345.2573 | Spanish, English |
Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| Bangladesh | 09638.917728 | English |
English: Monday – Friday 24 Hours Saturday 12 PM – 8:30 PM Local Time Sunday 12 PM – 8 PM Local Time |
| Belgium | 0.800.27151 | English |
English: Monday – Friday 24 Hours |
| Brazil | 0.800.200.3542 | Portuguese, English |
Portuguese: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Canada | 1.866.786.9299 | English |
English: Monday – Friday 24 hours |
| Chile | 800.231.738 | Spanish, English |
Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| China | 400.032.3298 | Mandarin, English |
Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Denmark | 808.31.093 | English |
English: Monday – Friday 24 Hours |
| France | 0.805.081.596 | English |
English: Monday – Friday 24 Hours |
| Ghana | 30.708.4843 | English |
English: Monday – Friday 24 Hours |
| Hong Kong | (+852) 800.938.843 | Mandarin, English |
Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Indonesia | (+62) 1.803.017.1183 | English |
English: Monday – Friday 24 Hours |
| Israel | 1.809.467.216 | English |
English: Monday – Friday 24 Hours Saturday 8 AM – 4:30 PM Local Time Sunday 8 AM – 4 PM Local Time |
| Japan | 0.120.985.739 | Japanese, English |
Japanese: Monday – Friday 10 AM – 7 PM Local Time English: Monday – Friday 24 Hours |
| Mexico | 01.800.099.0645 | Spanish, English |
Spanish: Monday – Friday 9 AM – 5 PM Local Time English: Monday – Friday 24 Hours |
| Panama | 800.0310 | Spanish, English |
Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Peru | 0.800.74.612 | Spanish, English |
Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| South Africa | 0.800.999.375 | English |
English: Monday – Friday 24 Hours |
| South Korea | 80.880.2099 | Korean, English |
Korean: Monday – Friday 10 AM – 7 PM Local Time English: Monday – Friday 24 Hours |
| Taiwan | 00.801.857.190 | Mandarin, English |
Mandarin: Monday – Friday 8:30 AM – 6 PM Local English: Monday – Friday 24 Hours |
| Thailand | 1.800.018.113 | Thai, English |
Thai: Monday – Friday 8:30 AM – 5:30 PM Local English: Monday – Friday 24 Hours |
| UAE | 8000.120.342 | English |
English: Monday – Friday 24 Hours Saturday/Sunday 8 AM – 5 PM Local Time |
| United States | 1.866.786.9299 | English, Spanish, Portuguese |
English: Monday – Friday 24 Hours Spanish: Monday – Friday 8 AM – 6 PM EDT Portuguese: Monday – Friday 8 AM – 6 PM EDT |
| Uruguay | 000.598.405.4278 | Spanish, English |
Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| Vietnam | 0247.775.3160 | English |
English: Monday – Friday 24 Hours |