INTTRA Global Services
The INTTRA by E2open Global Services team, with offices in three continents, is dedicated to ensuring customers can successfully utilize the INTTRA Platform. With over 18 years supporting electronic booking transactions for the ocean shipping industry, INTTRA’s global coverage and comprehensive global support services will ensure your business is always in capable and experienced hands, no matter the challenge.
Global Support Services is Ready to Help
Available around the clock, the INTTRA Global Services team is ready to help. Need a new service integrated with your system? Adding carriers? Adding users? Our Global Services team is available in your preferred channel.
- System Status: See our real-time service status page.
- Live Chat: Connect online with an INTTRA representative in a real-time live chat.
- Phone: Call and speak with a trained representative.
- Email: Customers can submit their questions by sending an email to service@inttra.com.
- Self Service: Find the answers yourself with our guides and FAQ documents in our Tools and Guides section of the website.
Global Toll Free Directory:
| Country | Phone | Languages | Times |
|---|---|---|---|
| Argentina | 800 666 0405 | Spanish, English | Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| Australia | 1 800 730969 | English | English: Monday – Friday 24 Hours |
| Bangladesh | 09610-998404 | English | English: Monday – Friday 24 Hours Saturday 12 PM – 8:30 PM Local Time Sunday 12 PM – 8 PM Local Time |
| Belgium | 0800 70950 | English | English: Monday – Friday 24 Hours |
| Brazil | 0800 8881126 | Portuguese, English | Portuguese: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Canada | 1 866 786 9299 | English | English: Monday – Friday 24 hours |
| Chile | 800 914 484 | Spanish, English | Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| China | 400 120 4931 | Mandarin, English | Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Colombia | 1 800 518 5275 | Spanish, English | Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Denmark | 80831093 | English | English: Monday – Friday 24 Hours |
| Egypt | 0800-000-9693 | English | English: Monday – Friday 24 Hours Saturday 8 AM – 4:30 PM Local Time Sunday 8 AM – 4 PM Local Time |
| France | 0805 081 596 | English | English: Monday – Friday 24 Hours |
| Germany | 0800 1816 638 | English | English: Monday – Friday 24 Hours |
| Ghana | 24-2426322 | English | English: Monday – Friday 24 Hours |
| Hong Kong | 800930 511 | Mandarin, English | Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| India | 000 800 050 1373 | Hindi, English | Hindi: Monday – Friday 9 AM – 9 PM Local Time English: Monday – Friday 24 Hours Hindi and English: Saturday 11:30 AM – 8 PM Local Time |
| Indonesia | +62 21 50851404 | Bahasa, English | Bahasa: Monday – Friday 8:30 AM – 5 PM Local Time English: Monday – Friday 24 Hours |
| Israel | 1809 467 216 | English | English: Monday – Friday 24 Hours Saturday 8 AM – 4:30 PM Local Time Sunday 8 AM – 4 PM Local Time |
| Japan | 120 692 363 | Japanese, English | Japanese: Monday – Friday 8 AM – 5 PM Local Time English: Monday – Friday 24 Hours |
| Kenya | 0800-221359 | English | English: Monday – Friday 24 Hours |
| Malaysia | 0154 877 0371 | Bahasa, English | Bahasa: Monday – Friday 8 AM – 4 PM Local Time English: Monday – Friday 24 Hours |
| Mexico | 01 800 099 0645 | Spanish, English | Spanish: Monday – Friday 9 AM – 5 PM Local Time English: Monday – Friday 24 Hours |
| New Zealand | 0800-748300 | English | English: Monday – Friday 24 Hours |
| Nigeria | 070-80601106 | English | English: Monday – Friday 24 Hours |
| Pakistan | 51 8108897 | English | English: Monday – Friday 24 Hours Saturday 11 AM – 7:30 pm Local Time |
| Panama | 800 2592 | Spanish, English | Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Peru | 0800 78 279 | Spanish, English | Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Poland | 0-800-141-0334 | English | English: Monday – Friday 24 Hours |
| Saudi Arabia | 800-885-2159 | English | English: Monday – Friday 24 Hours Saturday 9 AM – 5:30 PM Local Time Sunday 9 AM – 5 PM Local Time |
| Singapore | 800 492 2322 | English | English: Monday – Friday 24 Hours |
| South Africa | 0800 999 375 | English | English: Monday – Friday 24 Hours |
| South Korea | 80-880-2099 | Korean, English | Korean: Monday – Friday 9 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Taiwan | 00801-491-211 | Mandarin, English | Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Thailand | 1 800 012 304 | Thai, English | Thai: Monday – Friday 8:30 AM – 5:30 PM Local Time English: Monday – Friday 24 Hours |
| UAE | 8000 320 347 | English | English: Monday – Friday 24 Hours Saturday 10 AM – 6:30 PM Local Time Sunday 10 AM – 5 PM Local Time |
| United Kingdom | 0800 088 5549 | English | English: Monday – Friday 24 Hours |
| United States | 1 866 786 9299 | English, Spanish, Portuguese | English: Monday – Friday 24 Hours Spanish: Monday – Friday 8 AM – 6 PM EDT Portuguese: Monday – Friday 8 AM – 6 PM EDT |
| Uruguay | 000 416 205 6393 | Spanish, English | Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| Vietnam | 0244 458 2085 | Vietnamese, English | Vietnamese: Monday – Friday 8:30 AM – 5:30 PM Local Time English: Monday – Friday 24 Hours |
